Human contact key to reform

There are systems in digs to protect vulnerable people, like 82-year-old Al Gosling, from being wrongly kicked out of city-subsidized box. But those systems aren’t well-understood by many tenants or even by Toronto Community Housing Corp. staff, according to a write-up of an inquiry into Gosling’s eviction and subsequent death.

Gosling was forced to pay a heavy price for that message gap: he lost his home and, eventually, his life. In his 90-page report released last week, former chief fairness Patrick LeSage makes detailed recommendations for preventing such tragedies. Foremost among them is an insistence on better stick training and on face-to-face contact with tenants before any evictions are carried out. Gosling might be alive today if only someone had met him and helped him with his paperwork.

Pushed from his subsidized bachelor apartment last June after defect to keep up with documentation verifying his low-income status, Gosling lived for a week in the stairwell of the building. On being taken to a vagabond shelter, Gosling became gravely ill and died at Toronto General Hospital four months following his eviction.

Toronto Community Casing officials realized their mistake and found a new home for Gosling, but he died before ever seeing it. To its credit, the city-owned accommodation company asked LeSage to conduct an independent review of what went wrong.

LeSage found that the casing company relies too heavily on letters in its dealings with tenants. These missives “are confusing and excessive in slues and tone,” reported LeSage. “The current strategy of sending to tenants a constant out of letters, some of which use threatening language, needs to change.”

He also urged creation of a new Commissioner of Housing Neutrality at the corporation, “with sufficient staffing and resources” to mediate disputes and help sort out lease arrears. This is an interesting idea that warrants further study.

The housing company’s board of directors is to find at the end of this month to consider the report, but the organization has already pledged to move immediately on increasing face-to-face contact with tenants and improving organization training. That’s an encouraging response. One hopes that Al Gosling did not die in vain.

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